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Root Cause Analysis: The Core of Problem Solving and Corrective Action, by Duke Okes
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We live in a complex world. People and organizations often don t believe they have the time to perform the in-depth analyses required to solve problems. Instead, they take remedial actions to make the problem less visible and implement a patchwork of ad hoc solutions they hope will prevent recurrence. Then when the problem returns, they get frustrated and the cycle repeats. This book provides detailed steps for how to solve problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It does so using a large number of figures, diagrams, and tools useful for helping make our thinking visible. The primary focus is on solving repetitive problems, rather than performing investigations for major incidents/accidents. Most of the terminology used is everyday language and can therefore also be used for applications in their personal lives. Many of the examples will involve situations with which the reader will likely be familiar. The focus of the book not on statistics but instead on the logic of finding causes. It has sometimes been described in training workshops as Six Sigma lite ...problem solving without the all the heavy statistics.
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Product details
Hardcover: 200 pages
Publisher: ASQ Quality Press (March 10, 2009)
Language: English
ISBN-10: 0873897641
ISBN-13: 978-0873897648
Product Dimensions:
6 x 0.2 x 9 inches
Shipping Weight: 12.8 ounces (View shipping rates and policies)
Average Customer Review:
4.0 out of 5 stars
25 customer reviews
Amazon Best Sellers Rank:
#294,303 in Books (See Top 100 in Books)
Super interesting book....although very few people are excited by problem solving!! This book is applicable to our everyday personal and professional competencies. This book simplistically defines the best approach to problem solving in a repeatable method that optimizes the development of effective and efficient solutions that heighten productivity and diminishes waste. The graphics support the reading whether you are auditory or visual. The examples are easily understood. It is such a quick read that anyone from middle school to a Ph D. level can find value in this reading. I have referred this book to at least 7 people on my team. I am teaching a workplace course from this book beginning in January…wish me luck.
The author obviously has a deep experience in the area of Root cause analysis and covers every aspects of this subject. I am impressed by the systematic / structured approach recommended by the author.The only thing that I can think of that I can make this book better is to provide examples of real problems and use the method to solve it using the various methods.That would have been very helpful.
Okes has done a remarkable job creating a book that is readable, concise and useful. There are several well-known books which will smother you with statistics and studies. Okes' book is a common sense introduction to root cause analysis that is general enough to be widely applicable, but specific enough to help most front-line people sharpen their troubleshooting process.The examples are well-chosen and pointed, and the graphs and charts are explicit and well-explained.If you need to troubleshoot or perform root cause analyses, this is an excellent book to keep on your bookshelf.Scott CromarAuthor: "Solaris Troubleshooting Handbook" and "From Techie to Boss"
Great overview of the tools and concepts for solving problems. This wull make a valuable resource in my library.
Tis a book that ALL should read, mine was a repurchase as I gave the other away.
Good review of various root cause analysis methods. Author presents their own approach. Good examples for training. I can see referring to it again.
I have loved reading this book. It is very helpful to me in my position as a corrective action manager
Awesome book to have in collection for Root cause Analysis.Gives new dimension of thinking while doing RCA.Author brings 30 years of experience to the book.Regards,Santosh Mane
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